In this module, you’ll learn how to communicate well with customers on digital labour platforms, an important soft skill for gig workers. You’ll look at the channels gig workers use, such as a platform’s messaging service, phone calls, email and video calls, to share information, pass on messages and receive feedback. The module covers the power of communication, collaboration and networking, netiquette (good online manners) and how to handle difficult situations.
This course has been developed as part of the Gig Economy Initiative funded by the German Federal Ministry of Economic Cooperation and Development (BMZ). The content is developed by GIZ Gig Economy Initiative with e-Learning partner common sense – eLearning and training consultants GmbH.
Course Contact: gig.economy@giz.de
License: CC BY-SA 4.0
Lessons:
