In this module, you’ll learn why negotiation is an essential soft skill for platform work. Building on effective communication, you’ll see how negotiating helps you reach agreements that work for both you and your customers, protect your rights and avoid conflicts. The module covers practical negotiation strategies and how to know when to say no.
This course has been developed as part of the Gig Economy Initiative funded by the German Federal Ministry of Economic Cooperation and Development (BMZ). The content is developed by GIZ Gig Economy Initiative with e-Learning partner common sense – eLearning and training consultants GmbH.
Course Contact: gig.economy@giz.de
License: CC BY-SA 4.0
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